Privacy Policy
Flight Helpdesk website is owned by Flight Helpdesk, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Flight Helpdesk, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Flight Helpdesk website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Flight Helpdesk, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via support@flighthelpdesk.online.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to support@flighthelpdesk.online.
At flighthelpdesk.online, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines the types of information we collect, how we use and share it, and the measures we take to safeguard your data. By using our website and services, you consent to the practices described in this policy.
Information We Collect
When you interact with our platform, we may collect personal details such as your name, email address, phone number, and payment information. Additionally, we gather booking details, including your flight preferences, destinations, and transaction history, to facilitate your reservations. Technical data such as your IP address, browser type, and cookies are also collected to enhance your experience and improve our website functionality.
How We Use Your Information
Your information is primarily used to process bookings and payments, ensuring a seamless travel experience. It also helps us provide customer support, notify you about important updates, and enhance our website’s functionality. We continuously analyze data trends to improve user experience and optimize service efficiency. Additionally, we may send you notifications regarding changes in your flight schedule or essential travel updates.
Data Sharing
To facilitate bookings and transactions, we share your details with airline partners, payment processors, and trusted third-party service providers. We strictly adhere to privacy regulations and ensure that your information is not sold, traded, or misused. We share data only to the extent necessary to complete bookings, process payments, and enhance service delivery.
Data Security
We employ industry-standard encryption and secure servers to safeguard your personal information. Our systems are designed to prevent unauthorized access, data breaches, and misuse of sensitive details. Despite our rigorous security measures, no online system can guarantee absolute protection. Therefore, we recommend that users take personal precautions, such as safeguarding login credentials and avoiding suspicious communications.
Our website uses cookies and similar tracking technologies to improve functionality and personalize your browsing experience. These cookies help us analyze site traffic, remember user preferences, and provide targeted content. You have the option to manage, disable, or delete cookies through your browser settings, but doing so may impact certain website functionalities.
Your Rights & Choices
As a user, you have the right to request access to your personal data and seek corrections or deletions if necessary. You can also opt out of marketing communications if you do not wish to receive promotional updates. If you have concerns about how your data is handled, you may contact us for further assistance or clarification regarding your privacy rights.
Flight Helpdesk reserve the right to update this Privacy Policy periodically to reflect changes in regulatory requirements, technological advancements, or service improvements. Any modifications will be posted on our website, and continued use of our services signifies acceptance of the updated policy.
For any privacy-related inquiries or concerns, you may reach out to us via support@flighthelpdesk.com or 1-888-861-1961. We are dedicated to addressing your concerns and ensuring a transparent, secure experience for all our users.